Shipping & Satisfaction Policy

Fast & Reliable Shipping

At SoulCybin, we carefully prepare every order with intention, quality, and attention to detail .

Orders are typically processed and shipped within 24–48 business hours after payment confirmation, Monday through Friday.

Estimated Delivery Times

Processing Time: 1–2 business days
Standard Shipping: 3–5 business days after dispatch

Delivery times may vary during holidays, high-volume periods, or carrier delays.

Our Commitment to Your Experience

Your satisfaction and overall experience are deeply important to us.

We are committed to providing thoughtful customer support and high-quality wellness products designed to support mindful rituals and intentional living.

If you experience any issues with your order, our support team is always here to help.

Contact Support

Email: support@soulcybins.store

We aim to respond as quickly as possible and provide fair, respectful solutions for every customer.

Satisfaction & Refund Policy

We stand behind the quality of our products and strive to create a positive experience for every customer.

To maintain fairness, product integrity, and safety standards, please review the following policies carefully.

Ceremonial Chocolate & Perishable Product Policy

Due to the nature of our ceremonial and consumable wellness products, we are unable to accept returns or offer refunds for opened or used items.

These products are:

Perishable
Intended for personal use
Sensitive to storage and handling conditions
Unable to be safely restocked once opened

However, we genuinely care about your experience. In select situations, we may offer:

Store credit
Replacement products
Partial refunds
Loyalty points or account credit

If you believe your situation deserves review, please contact our support team.

Refund Eligibility

Refunds may be approved under the following conditions:

1. Order Cancellation Before Shipment

If you request a cancellation before your order has shipped, we can provide a full refund.

2. Incorrect or Damaged Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may request:

Photos of the item
Photos of packaging
Order details
Shipping information

If the issue is confirmed, we may offer:

A replacement shipment
Store credit
A full or partial refund

3. Missing Items

If an item is missing from your order, contact us within 7 days of delivery.

Once verified, we will promptly send the missing item at no additional cost.

Non-Refundable Situations

Refunds are generally not available in the following situations:

Opened or used consumable products
Personal taste or preference dissatisfaction
Incorrect shipping addresses provided by the customer
Delays caused by shipping carriers
Failure to review product descriptions before purchase
Subscription renewals that were not canceled before processing

Subscription Policy

Customers are responsible for managing their subscription settings before renewal dates.

If a subscription order has already been processed or shipped, we may not be able to cancel or refund the order.

You can manage your subscription settings through your account dashboard.

Returns Process

If a return is approved, customers may be required to return unopened products.

Return Guidelines

Products must remain unopened and unused
Items must be returned in original packaging
Returns must be authorized by our support team before shipping

Processing Time

Approved refunds are typically processed within 7–14 business days after returned items are received and inspected.

Shipping fees are generally non-refundable unless the issue resulted from an error on our part.

Reshipping Policy

If a shipment is significantly delayed, lost, or marked as undeliverable by the carrier, we will work with you to find the best solution.

In eligible cases, we may provide:

A replacement shipment
Store credit
Shipping assistance

Please contact support@soulcybins.store with your order number and tracking details.

Flexible Customer Support

Not sure which product is right for you?

We recommend starting with a smaller order to explore which wellness rituals and products best fit your lifestyle and preferences.

Our goal is to create a thoughtful, supportive experience that aligns with intentional living and mindful wellness.

Contact Us

For questions, assistance, or support requests, please contact:

SoulCybin Support